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Frequently Asked Questions

1How do I make a request on the website?
1. Before you make a purchase, we recommend that you read our ‘Terms and Conditions’.
2. Once you find the article you intend to purchase, select and customize it, select the desired amount and click ‘Add to Basket’
3. After choosing your articles, you will be able to add more to the basket or proceed to ‘Checkout’.
4. To proceed with payment, you will have to have an account on our website.
5. In order to register, simply introduce some personal data, billing address, mailing address and log into your session.
6. Select your method of payment, introducing the data and authorizing the payment.
7. Once finished, you will receive a confirmation e-mail with the details of your request.
8. The bill will be sent by e-mail after the payment. If you want any other specific data, you’ll have to input it along with the personal data used to register.
2What are the available methods of payment?
Visa
MasterCard
American Express
Visa Electron PayPal
Bank Transfer
3Do you have item stock information?
You will have to send us an e-mail requesting such information.
4The article I want does not have the size I want. Can I make a customized request?
Yes, just send us an e-mail with what you want to customize and we will respond in kind, as soon as we can.
5Is it safe to buy from YOUPi!?
Yes, all the information you provide for the purchases will be safe with us. All payments are processed using the most advanced encryption technology.
6What are the articles’ delivery options?
You can receive the package at an address of your choosing, or at a delivery post. Should you opt for home delivery, you will receive an e-mail informing you that the delivery has left the warehouse, and another with the delivery’s serial number, along with a website redirecting you to the delivery company. If you choose to receive at a sale point, you will be informed of the package’s arrival by e-mail or text message. You will have 15 days to retrieve the package, and you will have to carry the package’s delivery number, as well as the ID of the person who will be receiving the package.
7How long will my delivery take to get here?
You will receive your order within an estimated deadline of 3-4 business days.
8The article I want does not have the size I want. Can I make a customized request?
Yes, just send us an e-mail with what you want to customize and we will respond in kind, as soon as we can.
9How can I accompany the state of my delivery?
You will receive an e-mail with a link to the exact location of your delivery, once the request is ready to be sent.
10Will my information be kept secret?
All the information you shared with YOUPi! will be kept safely and is not made available to other users. Any given information will not be shared with any other company outside of the group or its affiliates. We are committed to protect your PRIVACY.